Contact Us
| Hong Kong | Office Address | Units 3601, 36th Floor, The Center, 99 Queen’s Road Central, Hong Kong |
| General Line | (852) 3762 9778 | |
| Fax | (852) 3762 9668 | |
| Website | http://stock.pingan.com.hk | |
| Email Address | cs.pacshk@pingan.com | |
| Customer Services | (852) 3762 9688 | |
| Trading Services | (852) 3762 9699 |
Domestic Contact Support Services
| PRC | China Toll Free Line | (86) 400 841 1061 |
| National Wide Hotline | (86) 400 886 6338 | |
| Divert to Customer Services | 629 688 | |
| Divert to Trading Services | 629 699 | |
| Divert to Fax | 629 668 |
Complaint
If you wish to make a complaint, please contact us through the following channels:
| legalandcompliance.pacshk@pingan.com | |
| Telephone | (852) 3762 9603 |
| Fax | (852) 2971 0901 |
| Address | Units 3601, 36th Floor, The Center, Queen's Road Central, Hong Kong |
Please include as much information as possible when filing the complaint, including but not limited to (1) your personal information: your name, phone number, email address, account number (if any); and (2) the summary of the complaint: date of incident, contract/product/market(name or code), execution platform, to help us identify and review the matter as soon as possible.
It is expected that an acknowledgement of a complaint will be issued within seven days of receipt and a final response within two months under normal circumstances. Depending on the complexity of the complaint or exceptional circumstances beyond our control, there is a possibility that the assessment and investigation time may be extended. We will keep you updated on the status of the complaint.
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