Customer Notices

2026-08-25 Ping An Securities (Hong Kong) Company Limited (“PASHK” or the “Company”), recently is aware of suspected phishing and fraudulent websites which falsely claimed the Company’s official website. These websites may be designed to deceive clients with a goal of entering client accounts credentials for fraudulent purposes. Clients who enter their login information on such fraudulent websites may result in securities incidents, including loss of personal information, unauthorised access of clients accounts and resulting in financial loss. To safeguard your interests, the Company hereby reminds all clients and the public: Do not disclose any account information to any unverified website or third party. Do not click on hyperlinks contained in suspicious SMS messages or emails, even if the relevant webpages appear genuine or reliable. Such fraudulent activities have no connection whatsoever with the Company. The Company’s official website is https://stock.pingan.com.hk, and its mobile application is 全球财富宝. If you receive a suspected fraudulent website, or a suspicious SMS message or email purportedly sent by the Company, please verify its authenticity by contacting PASHK through the customer service hotline at +852 3762 9778 (Hong Kong) or +86 400 841 1061 (Mainland China), or by email at cs.pacshk@pingan.com If you have inadvertently disclosed any information or discovered any unusual transactions in your account, please contact our customer service team immediately through the customer service hotline. You should also report the matter to the relevant law-enforcement agency as soon as possible, including consult the Commercial and Technology Crime Hotline of the Hong Kong Police Force at +852 2860 5012, or Anti-Deception Coordination Centre at “Anti-Scam Helpline 18222”, or report the case to the e-Report Centre or Hong Kong Police Force Report Rooms. For the latest fraud alerts, please refer to the Anti-Deception Coordination Centre. The Company will cooperate fully with law-enforcement agency in investigating the above fraudulent activities in order to protect its reputation and lawful rights and interests. Upon verification of the relevant facts, the Company reserves all rights to pursue legal action against the fraudsters. PASHK always places the security of clients’ assets and privacy as its top priority. Thank you for joining us in strengthening our defences against fraud.
2023-02-27
2023-01-25 Hong Kong stock market is soon to implement (20 Mar 2023) the Hong Kong Investor Identification Regime (HKIDR) and Over-The-Counter Securities Transaction Reporting Regime (OTCR). In order to comply with the SFC and HKEx requirement, please click, by mobile phone, https://pacshk-fund.pingan.com/pzhk/home/hkidr/certification.html to read and confirm your acknowledgment ,otherwise our Company will not be able to execute your trading instructions(bid) after the regime is officially implemented. If you have confirmed and agreed to the content of the above link earlier, please ignore this notice, thank you. Details: https://www.hkex.com.hk/Services/Trading/Securities/Overview/Trading-Mechanism/HKIDR?sc_lang=en
2022-11-01 Hong Kong Exchanges and Clearing Limited (HKEX) enhances the cash market trading fee structure, including 1) the removal of the trading tariff of $0.50 payable on each transaction; and 2) the adjustment of the ad valorem fee on all trades from the current level of 0.005% to 0.00565%. The new trading fee structure will take effect on 1 January 2023. For details: https://www.hkex.com.hk/news/market-communications/2022/221101news?sc_lang=en
2021-12-20 Notice of the FRC Transaction Levy - In accordance to the circular issued by The Hong Kong Stock Exchange, the payment of levies payable by sellers and purchasers of securities to the Financial Reporting Council will be commenced on 1 January 2022. The FRC Transaction Levy is calculated at 0.00015% per side of the consideration of each transaction (rounded to the nearest cent). For details, please visit "Funding and Levies" section of the Financial Reporting Council website: https://www.frc.org.hk/en-us/about-the-frc/funding
2020-12-02 Terms and Conditions of the Client Agreement of China PA Securities (Hong Kong) Company Limited (the “Agreement”) has been reviewed and put in place from 2nd December 2020. The amended Agreement is available on our website. Please click HERE to download a copy,read it carefully and retain it for future reference. Any enquiries please contact our Customer Service hotline at 852-37629688.
2020-11-04
2020-09-16
2020-08-10
2019-12-18 Please be noted that only online trading service will be available during Christmas Holidays from 25 Dec 2019 to 26 Dec 2019.
2019-07-29 2019年7月22日起,中國平安證券(香港)及中國平安期貨(香港)的客戶協議已作全面修訂並發放本公司網站供客戶下載。請仔細閱讀文件,並保留作日後參考之用。如有查詢,請電3762 9688。下載最新客戶協議,請到「客服中心」>> 「表格下載」。
2019-04-01 由於系統4月1日起進行為期一星期優化工作,國內客服熱線4000188880將暫時未能提供服務。如需查詢,請致電香港客服熱線 (852)37629688,或電郵至 cs.pacshk@pingan.com , 我們會儘快回復。不便之處,敬請原諒!
2019-03-16 Trading System Maintenance Please be informed that there will be a system maintenance for Future Internet Trading Platforms from 12:00pm to 7:00pm, 9 Mar 2019. During the period, all related services of the above will be suspended including access to the platforms. Sorry for inconvenience caused.
2019-01-30
2018-11-12 Starting from 1st January 2019, PACSHK will charge a monthly fee of $HK5 per account for bank sub-account services. At the same time, PACSHK will only maintain BOCHK sub-account services while ICBC sub-account will be stopped. Customer may apply the sub-account on request with charges. For further enquiry, please contact our Customer Services.
2018-09-28 Our prime rate has been adjusted to 5.375% p.a. with effect from 28th September 2018.
2018-09-21 New PACSHK website has been launched,our customers can enjoy fabulous experiences